Sunny Home Cleaning
COMPANY POLICIES
Estimate & booking
If you are interested in Sunny Home Cleaning’s services and wish to receive an estimate please click on the Booking tab and fill out the form. You will receive a detailed quote immediately. Please provide as much detail as possible for an accurate quote. Our prices are flat rates based on the quantity of bedrooms and bathrooms of the property , as well as the square footage and the type of cleaning you want.Our team will contact you to discuss further details about the booking process once your request is submitted. If you wish to contact us directly feel free to give us a call at (818)475-4696. if we are not available please leave a message & we will contact you as soon as possible.
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Cancelation & rescheduling
We understand that there are changes in schedules in our busy lives. In the event that a scheduled cleaning service must be changed or canceled, we ask that our clients notify 24 hours in advance. This gives us an opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than a 24 hours notice a fee of 50$ will be applied. For permanent cancellation of the cleaning service, we ask that the client notify us two weeks in advance.If you are looking to reschedule a service please notify the company at least 24 hours before service.
Cleaners’ arrival and entering the building
We don't guarantee cleaners arrival at the exact time the appointment is made, they will contact you if they will be more than 20 minutes late. You are responsible for providing entry to the cleaners on time. If cleaners are unable to access the property upon arrival you will be notified immediately. If we do not receive a response or access to the property within 20 minutes of arrival your appointment will be considered as canceled and the cancellation fee of $50 will be applied to your account.
First time clients
For booking with Sunny Home Cleaning Clients are required to provide their full name, address, best contact number, email, and preferred payment method. All first time clients are required to sign an agreement form agreeing to the companies policies before service can take place, if agreement form is not signed before the scheduled appointment service will not take place.
Prior to the cleaning technician’s arrival, please remove all items, clothing, toys, etc that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaning technicians remove these items, we are happy to do so and will add the additional billing time with corresponding charges.
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Guarantee
We do not require clients to stay in their residence during the service, however we do recommend that someone is present at the beginning and at the end of the service. Being present at the beginning and end of service allows the cleaner to do a walk through before they begin to become familiar with the property and a walk through after to ensure customer satisfaction.We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention our crews may miss something. So if, after your inspection, you find our technicians missed something, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered however we are happy correct the mistake we made.
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Limitation of liability
Sunny Home Cleaning is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the home as a result of our cleaning service, we ask that you notify us within two (2) days after service. If notification is made past the two (2) day time period, we reserve the right to deny compensation. We only consider liability for the repair or replacement cost of the replaceable damaged or broken items (caused by us) itself. This does not include shipping and tax of an item. If an item is part of a set, only the cost of the individual item will be considered.
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Safety
For their safety our cleaning technicians are prohibited from using ladders other than company provided ladders and are instructed to wear shoes in your home.
We do not allow our cleaners to move and lift heavy items or furniture. If you would like us to clean behind large appliances (e.g. stove, fridge) or furniture, please move them prior to our arrival.​
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Payment
The payment is due after the cleaning is done. We accept the following payment methods.
Credit/debit cards (3.5% service fee)
Venmo @sunnyhomecleaning
Zelle (818)261-9236
If clients cannot provide free parking, parking costs will also be applied to the total of service.
Gratuity is not included in the total cost of service. If you wish to provide gratuity you are more than welcome to directly supply it to your cleaner.
We invest time, money, energy and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,500 fee if the client hire any of Sunny Home Cleaning’s employees while they are employed by the company or within three years following the employee’s last day as an employee of Sunny Home Cleaning LLC.
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